Despite getting a supposedly true to size pair of 38EU, the pair I received was at least 1 size to big. Despite notifying this issue to customer service, no satisfying recommendations were made. Returning the pair would entail the consumer covering the shipping cost, a cost that for many would be relatively steep. Throughout the exchanges, the onus was also put on myself, the consumer, for selecting the wrong size despite following the size chart. This had been an overall disappointing experience.